Terms and conditions

These trading conditions regulate legal relationships between the customer and the seller related to ordering goods in FAMALE e-shop available at famale.com (henceforth refferred to as “e-shop”) and all related legal relationships relating to this e-shop.

The customer is a person who uses the e-shop, who in the first place performs acts directed to ordering goods. The customer may be a consumer or a businessman or other legal entity.

By placing an offer for the sale of goods on the website, the Seller expresses his / her will to conclude a purchase contract for the goods, or. services under these conditions. The purchase contract is established at the moment of confirmation of the buyer's order to the seller. The Seller undertakes to deliver properly after the Buyer's payment has been made (Bank Transfer, Paypal Express, Card Payment)

The order can be canceled by e-mail famale.official@gmail.com.

By placing an order, the buyer confirms that he / she is familiar with these terms and conditions as well as with the complaints procedure, delivery rules and agrees with them. The buyer is notified of these terms and conditions sufficiently before the order is placed and has the opportunity to become acquainted with them. The condition of validity of the electronic order is the completion of all the required data and particulars.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Contact details of the seller
E-shop name: Petra Famlerová - FAMALE
Owner: Petra Famlerová
Address: Štúrova 63, 900 01 Modra, Slovakia
ICO: 53 405 871
Email:  famale.official@gmail.com
List of establishments: online - eshop

Please read these Terms of Service carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


The purchase contract is concluded by executing the goods order by the customer and by confirming it by the seller. The seller is not obliged to accept the customer’s order.


By concluding the purchase contract, the seller incurs liabilities to deliver the goods to the customer at address given in Slovak or Czech republic or in another country by a special agreement while the customer incurs liabilities to receive the goods and pay an agreed purchase price for it.


The order can be delivered to the seller via the order on the e-shop website or by the email. The seller confirms the order delivery by email address given by the customer immediately after delivery. Unless otherwise stated in this confirmation, such confirmation is not considered an acceptance of the order and therefore does not result in concluding the contract.


The customer is required to provide the following information in order to form an order:

The customer is required to provide complete, up-to-date, accurate and true data. If not, the seller has the right to withdraw from the contract.


The buyer has the right to cancel the order without giving a specific reason within 12 hours after making the purchase by sending en email stating the cancellation to famale.official@gmail.com. The buyer must state the order number in this cancellation notice.


The final purchase price is listed for each individual item. The product will be sent when the seller receives the purchase fund.

The purchase may be paid in the following ways:


The customer is obligated the take the delivered goods. If the customer refuses to take the goods, does not take them within withdrawal period or avoids taking taking the goods in other way and the shipping company returns the goods to the seller marked as “not received”, the customer is obliged to reimburse all the costs associated with it to the seller, primarily the shipping charges associated with the returning the goods to the seller in accordance with theirs valid price lists. Non-acceptance of the goods is considered as a withdrawal from the contract and does not discharge the customer of an obligation to pay a purchase price for the goods. In case of a non-receipt for the goods, the seller has the rights to demand the storage fee of 15€ from the customer and/or the contract withdrawal. The customer is required to pay the seller the above listed costs and the storage fee within 5 business days of the seller’s call for payment (via post or email). Re-acceptance of the goods is only possible after the customer pays the above-mentioned costs to the seller, the storage fee as well as the costs associated with the repeated delivery of goods (postage). It is not possible to receive repeated delivery of goods through the collect on delivery. However, the situation occurs exceptionally, customers pay for the increased postage upon receipt of the re-sent delivery.


The goods are usually shipped within 2 working days, but not more than 4 working days.

From the moment of dispatch of the goods, the usual delivery time is 1-3 working days in Slovakia. If you do not receive the goods within a week of notification of the dispatch of the goods, please contact us. The shipping time depends on your location, but can be estimated as follows:

EU: 5-8 business days

Rest of the world: 10-20 business days

Shipping rates vary depending on your location but you can see the exact amount during the checkout process. The cost of transporting the good together with the payment of the purchase price is paid by the customer, if not stated otherwise in the checkout.

The amount of the postage is stated by the seller. An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out.


The customer acquires ownership of the goods only on the date of payment of the purchase price to the seller.


The consumer has the right to withdraw from the contract without specifying the reason within 14 calendar days of the goods delivery to the consumer by a notice clearly indicating and expressing her/his will to withdraw from the contract. The notice can be send by email to famale.official@gmail.com


The consumer is obliged to send the goods (not by the collect on delivery, it will not be received) cancelled by him/her back to the seller (henceforth “the cancelled goods”) not later than 14 days from the day of contract withdrawal.

Return address: Štúrova 63, 900 01 Modra, Slovakia, Petra Famlerová - FAMALE


The consumer is obliged to return the goods in their original packaging, undamaged, clean. Make sure you do not wear any perfume, deodorant, antiperspirant, make - up or other substances that could pollute the goods on your body when trying the goods. Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags. If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the product(s) up to the full price of the product(s).

You cannot cancel a contract for the supply of any of the following Products:

Any Products that have been personalized or made to your own bespoke specifications unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered (see Returns and refunds for customized Products below for more information). If you have any doubts about what can be return contact us.



We will refund you the amount of the purchase price to your bank account after approving the return. We will refund the purchase price and shipping costs within 14 days after receiving the goods back.


The consumer pays the costs of sending the goods back to the seller.


If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible via email, giving your name, address and order reference. The complaint procedure is governed by the relevant legal regulations valid in the Slovak Republic and in the European Union. Complaints are handled in accordance with the valid Civil Code. The seller is obliged to handle the complaint no later than 30 days from its beginning.

The complaint procedure is as follows:

We will confirm by email. If this does not happen within two weeks of the date of dispatch, please contact us as there may be a loss of shipping. We will inform you about the course of the complaint.


Your submission of personal information through the store is governed by our Privacy Policy.

The seller processes personal data in accordance with law no. 122/2013 on law protection of personal data. 


For the purpose of concluding the purchase contract and its performance, processing of your personal data is necessary to the extent of title, name, surname, postal address, email address, phone number and bank account details. By accepting the terms you agree to provide your personal data to the extent necessary for the delivery company that provides the shipping.

For more information go to our Privacy policy.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


The contracting parties have agreed that the court of the Slovak Republic has jurisdiction to resolve any disputes between the operator and the buyer.

The seller is entitled to sell goods on the basis of a trade license.

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


These terms and conditions are effective from the 2nd of November 2020.